EDIT: I updated the Trezor Client Suite and the firmware and upon restarting the Trezor, I could see the transaction and the amount 🙂
A friend sent me money using their coinbase account: https://i.imgur.com/8pAVUwJ.png
But it shows as unknown transaction in my trezor: https://i.imgur.com/zq4Iyv4.png
I just updated my firmware from 1.9 to 1.11 but it still shows as unknown.
Here's what Coinbase support has told my friend: https://i.imgur.com/id10XSN.png
Please help me