Trezor Unknown Transaction Money Lost?? Please help

EDIT: I updated the Trezor Client Suite and the firmware and upon restarting the Trezor, I could see the transaction and the amount ๐Ÿ™‚

A friend sent me money using their coinbase account:

But it shows as unknown transaction in my trezor:

I just updated my firmware from 1.9 to 1.11 but it still shows as unknown.

Here's what Coinbase support has told my friend:


Please help me


1 thought on “Trezor Unknown Transaction Money Lost?? Please help”

  1. Coinbase support? Since when coinbase started hiring people with such terrible language skills?

    From what I have seen on Reddit it looks more like a scammer to me, that would also explain the total nonsense they wrote back to your friend in the third screenshot.

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