On January 17, 2024, the third-party support ticketing portal we use encountered unauthorized access. Potentially impacted data are limited to user emails and names/nicknames that contacted our customer support team.
We want to assure you that this does not pose any threat to your digital assets now or in the future. Though we have not observed any spike in phishing activity as a result of this incident, in our commitment to full transparency, we have decided to alert you to phishing schemes targeting your recovery seed.
What you should know:
1️⃣ Your Trezor wallet and assets remain secure
2️⃣ NEVER share your recovery seed with anyone. Remember, Trezor representatives will never prompt you to do so
3️⃣ Be cautious of phishing attempts or suspicious emails
4️⃣ Always confirm instructions directly on your Trezor device
We understand the concerns that arise from situations like this and apologize for any inconvenience caused. Stay informed.
Find out more on our blog:
https://blog.trezor.io/trezor-security-update-stay-vigilant-against-potential-phishing-attack-bb05015a21f8
Please bear in mind that no one from the Trezor team would send you a private message first.
If you want to discuss a sensitive issue, we suggest contacting our Support team via the Troubleshooter: https://trezor.io/support/
No one from the Trezor team (Reddit mods, Support agents, etc) would ever ask for your recovery seed!
Beware of scams and phishings: https://blog.trezor.io/recognize-and-avoid-phishing-ef0948698aec
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
On top of it and open, thank you.
Good security response folks! Thanks for letting people know. It happens.