I just plugged in my Model T and it wants to INSTALL FIRMWARE

I didn't download anything, this screen just came up by itself. Is it safe? (yes I have my seedphrase backed up)

https://preview.redd.it/ql8tmwff69wb1.png?width=898&format=png&auto=webp&s=302ea003a0fa30b181370290ce1d403bc1b6d4b5

reddit image

6 thoughts on “I just plugged in my Model T and it wants to INSTALL FIRMWARE”

  1. Please bear in mind that no one from the Trezor team would send you a private message first.
    If you want to discuss a sensitive issue, we suggest contacting our Support team via the Troubleshooter: https://trezor.io/support/

    No one from the Trezor team (Reddit mods, Support agents, etc) would ever ask for your recovery seed!
    Beware of scams and phishings: https://blog.trezor.io/recognize-and-avoid-phishing-ef0948698aec

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  2. I clicked REBOOT (no install) and a dropdown option, and no prompt this time.

    I went into suite and I see it’s already updated without me clicking INSTALL FIRMWARE.

    https://imgur.com/a/2iGsSsD

    What’s happening – why did I have that prompt to install new firmware?

  3. You put it in bootloader mode. On the Model T this is done by a downward swipe on the screen when plugging it in. You absolutely can do this on accident.

    Just select “reboot” in the menu, you’re fine.

  4. Just an FYI, Trezor does occasionally update the firmware. So, you should not be afraid to allow that to happen.

    Once you have the unit booted and you’re in the app, there is also a button for updating the firmware. It will check to see if you’re running an old version and prompt you to do the update.

    They have never made the update mandatory (that I know of). But, for me, I do check every now and then. I do updates when the new stuff is available.

  5. Check your settings in Trezor app, may have auto updates on. Don’t stress it’s all normal

Comments are closed.