What Happened with this issue in 2021

i saw in trezor foruns a big number of people complaining about a firmware update than later was showing 0 balance in their wallets, some of then was saying they could find passphase wallets . some one know more about it

i leave the link of the forum

Firmware update problem/ missing accounts/ missing balances – Suite issues / Firmware update – Trezor Forum

and this is second issue, is this possible with the right passphase ? i leave the link

Need help! I updated to new trezor suite and now hidden wallet is empty! – Suite issues / Wallet issues – Trezor Forum