Received a phishing email shortly after contacting MetaMask Support

I've been having issues with my MetaMask app (iOS) after reinstalling it – There's no transaction history and my balance shows up as 0 ETH despite it being displayed correctly on my tablet's app and PC's browser extension.

I used the live chat feature yesterday to find a fix for this issue but none of their solutions worked so they forwarded my case to their technical team and told me that I would be contacted by them soon via email. Before the chat ended, I received this email confirming that my support request had been created.

A few hours later, I received another email titled “Fix Balance Bug – MetaMask Technical Team” from a different email address. They were posing as a MM technical team agent, claimed they found a fix to my issue and wanted me to fill out this Google Docs form which asked for my email address, MM public address as well as my recovery seed phrase so they could proceed with the fix.

Am I right to think that this is really strange? I used a brand new email when signing up to the MetaMask Support site yesterday. How did they know my new email address? How did they know about the issue I was having? This has never happened to me before so I'm a little concerned.