Pancakeswapp support – fishy

So I have no LP credits since a month, I tried contacting support on Telegram no reply, I try Twitter and they reply with following info.
Is this for real?

https://preview.redd.it/8ur10skswn5a1.png?width=586&format=png&auto=webp&v=enabled&s=194962f0c2287a7bacc5d3c1cfe0631decccee92

reddit imagePancakeswapp support - fishy