Weekly Ask Ledger Anything – leave your questions here! Week of June 27

Weekly Ask Ledger Anything thread here so your questions on hardware wallet, security, Ledger Live, coin integration and whatever else you might have doubts about can get answered.

We have a weekly AMA session using Reddit Talk that normally takes place at 5pm CET every Thursday – the post goes live right before the Reddit Talk goes live.

A few ground rules:

  • If you are posting support-related questions, please first check out our support page and click the “help” button at the bottom right of the page. You will be able to get a support ticket number. We will need your ticket number here to locate your case!

  • Topics please avoid:

    • Buy/sell specific projects or tokens
    • Financial advice
    • Tax advice
    • Unrelated topics such as the weather, for that, we recommend r/weather

  • All rules of the subreddit apply here, and we reserve the right to delete/hide your post if you do decide to violate the rules.

Reminder: Never share your 24-word recovery phrase with anyone.

There are active phishing campaigns going on over youtube / e-mail / SMS – https://support.ledger.com/hc/en-us/articles/360035343054-Beware-of-phishing-attempts – updated list on https://www.ledger.com/phishing-campaigns-status

We've received a few reports from users regarding falling victim to phishing attacks on Reddit. This entails being asked to send your 24-word recovery phrase, which they can use to steal your cryptocurrencies.

Ledger will NEVER ask for your 24-word recovery phrase and/or to make a transaction to us.

Weekly Ask Ledger Anything - leave your questions here! Week of June 27

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19 thoughts on “Weekly Ask Ledger Anything – leave your questions here! Week of June 27”

  1. The Ledger subreddit is continuously targeted by scammers. Ledger Support will never send you private messages. Never share your 24-word recovery phrase with anyone, never enter it on any website or software, even if it looks like it’s from Ledger. Only keep the recovery phrase as a physical paper or metal backup, never create a digital copy in text or photo form. Learn more at https://reddit.com/r/ledgerwallet/comments/ck6o44/be_careful_phishing_attacks_in_progress/

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  4. Can I do a cross chain swap on ledger live? I received the tokens in on erc-20 and want to send out on polygon. Thanks

  5. How viable is using the nano x with strictly an android s21? I just read that i need a pc to do firmware updates… can i just do that quickly on a friends computer

  6. Ok, so I lost all my passwords recently and forgot my ledger passcode. 2 incorrect attempts. Don’t have the recovery phrase. Have it connected to 2 wallets, and have those recovery phrases. If I wipe it can I recover what’s on it from the wallets or do I need the ledger recovery phrase?

  7. Question about the ledger:

    If someone finds my seedphrase , and generates a new wallet on let’s say Exodus with my seed phrase, does the ledger protect against this somehow or not? (I’m assuming no but I figured I’d ask, it’s been a minute)

  8. getVarint called with unexpected parameters <–error masage

    &#x200B;

    i cant send my zec

    solution plz

  10. Hi!
    When will it be possible to stake our Dots on Lido? This situation it’s very frustrating (Ledger Nano S +)

  11. How are we looking on the CL Card?? I’m so excited about this. Dying for even the tiniest bit of info!

  12. I set-up my Nano -X for the first time. Everything went as planned. Except, my TEZO did not arrive like the rest of my assests from coinbase? Can someone help me please?

  13. I had wanted to transfer my WLUNA tokens onto my Ledger for safekeeping until this gets sorted at its source contract… UNTIL I saw something you posted here:

    https://support.ledger.com/hc/en-us/articles/5446498963869-Wrapped-Luna-WLUNA-WLUNC-display-bug?docs=true

    This states that you plan on CHANGING the WLUNA token to become and follow the newly issued token named WLUNC as a “bug fix”.

    WLUNA was a totally separate token on a totally separate blockchain. WLUNA holders were not a part of the post crash changes that were made to the TERRA token names. We are holding WLUNA… not LUNC or WLUNC or anything from the TERRA blockchain.

    I don’t believe you can just change a token’s name without changing it’s contract? The WLUNA contract states:

    1 WLUNA = 1 LUNA

  14. Hi, I got register for the ledger affiliate and there’s buyer making the purchase using my link. In my account it does show the commission 1451.81 €, but how come my account status is stated “Banned” I can’t even withdraw for my commission at all. I had send the email to affiliate@ledger.com but none of the support team respond to reply back or to help for my account issue.

  15. trying to transfer my atom from binance to my ledger. The Atom network isn’t available, can I use BSC?

    Edit: figured it out 🙂

  16. Hello all, (new member, not able to create a post yet).
    I have received my Ledger from the official website and have checked that is is a genuine one.
    When I open the ledger live app I can see the coins I hold without needing to input my PIN. Is this correct? I cannot send or receive without connecting the Ledger and using my PIN.
    This is different to Trezor, when opening the app, the coins held are not visible until the PIN is entered.

  17. I would like to show more decimal places in my bitcoin balance. Is that possible? I know I can choose to show sats, but I don’t want that. I want to show 8 decimal places.

  18. I’m trying to confirm how the 24-word recovery seed phrase works in its ability to restore private keys for the sake of my own contingency planning. You can correct me along the way. Your help is appreciated.

    How I see it: Let’s use an analogy where you have some locks/doors (they are the public keys on a blockchain). You would use a unique key to open each of them (private keys). The wallet would generate a master key that fits all of the doors belonging to a person somehow (24-word recovery). This means the master key would be able to open all those doors regardless of who has the 24 words. And in order for that to be possible, all private keys should have been known in advance because if I decide to add a new lock/door (private key) in the future after the master key is made, then the master key would need to be re-created each time. This is not feasible given the result of being able to recover all future assets at any time (after the initial setup of a wallet). Therefore, this can only mean that the way it works is by pre-generating these private keys before a door even appears in existence. Kind of like saying that a master key generates a gazillion keys before the doors are about to appear from existence and then you make the door/lock fit the key rather that than having the key fit into the door. The wallet just has to ensure one of those private keys are used in any future transactions where a public key is generated. Again, correct me if I’m wrong. I’m over-simplifying it to make sure I’m on the same page.

    If my understanding above is correct, then this raises a bunch of questions as a new user, to which I can’t seem to find the answers. You almost need a degree in crypto to answer those questions below. I digress.

    1. If you search for Monero here, it will tell you that it’s not supported on Ledger Live. I assume this also means that I would have to use another wallet and therefore the 24-word phrase on the Ledger device wouldn’t be able to recover those funds from another wallet due to my explanation above. Is this correct? If that’s the case, it will be a pain in the a$$ with those steel tablets to store all my seed phrases from different wallets and I’m beginning to wonder if there’s a wallet that rules them all and maybe I shouldn’t use “Ledger Live” as a wallet for the sake of future compatibility with recovery. Advice is needed.
    2. Again, if you search for Monero here, it says that send/receive is possible (with a checkmark). I haven’t tried this yet, but it begs the question as to whether those particular transactions would be recoverable by the 24-word phrase. I assume I would have to put the private key inside Ledger Live or that it will somehow sync with Monero’s GUI WALLET without divulging the private key for that transaction to happen. But then, would the 24-word recover that private key due to that single transaction? Or maybe I don’t fully understand what “send/receive” means in that chart.
    3. It’s my understanding that my Ledger device does not show me my private keys. So, what if I decide that I want a different way of storing my private keys in the future? What if I want to go paper and wipe/discard the Ledger device. What then?
    4. What if I go to a Bitcoin ATM and it’s asking me to scan my public key. Anyone know of an efficient way to do that with a Ledger device?

    I’m a bit frustrated at the lack of answers related to day-to-day scenarios. This mentality is the reason why I’ll never be scammed or lose my funds. My brain finds inconsistent or missing explanations rather than me pretending to know or understand. But it’s not very user-friendly because it’s not written from an application/contingency stand-point.

    Thanks in advance for those answers.

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