Trouble Buying Crypto Using Wyre on Metamask

Everytime I try to sign into Wyre to buy crypto, I cant seem to get past where I sign in with my phone number. It accepts it and after I enter the 2FA code I keep getting an “initialization failed” message. I have cleared my cookies and browsing history. There are no holds on my bank, no blocked tranactions or attempted transactions. I have not bought crypto through Wyre since September 24th, and could really use some help asap.

https://preview.redd.it/rzffz5qeicz91.png?width=407&format=png&auto=webp&s=a15edb1b4304718c369696e927071972476007be

EDIT: To those wondering, I have already submitted a support ticket to Wyre as I am also having the same issue buying through Microsoft Edge – still waiting for a response. I originally tried with Google Chrome.

reddit imageTrouble Buying Crypto Using Wyre on Metamask

8 thoughts on “Trouble Buying Crypto Using Wyre on Metamask”

  1. Beep Boop

    1. NEVER share your secret seed phrase AKA secret recovery phrase.

    2. EVERYONE DMing you to help is a SCAMMER.
      MetaMask Support will NEVER DM to help you.

    3. AVOID scammers by turning off your DMs.
      Go to: https://new.reddit.com/settings/messaging
      > “Who can send you chat requests” – Nobody
      > “Who can send you private messages” – Nobody
      MetaMask Support will NEVER DM to help you.

    4. NEVER DM or accept DM from ANYONE offering to help.
      They are SCAMMERS and will steal your money.

    5. NEVER enter your secret recovery phrase aka seed phrase into any website online.
      These are the 12 words given to you when you set up MetaMask.

    6. NEVER go to ANY websites sent to you.
      These are SCAMS and your money WILL be stolen.

    7. NEVER SYNC or VALIDATE your wallet to ANY websites.
      This is a SCAM and your money WILL be stolen.
      NEVER SYNC in ANY FORM: QR Codes, seed phrases, secret recovery phrase, private key, etc.

    8. NEVER call phone numbers, text Whatsapp numbers, DM on Discord or do video chat with people on this subreddit
      MetaMask DOES NOT offer customer support in this manner. You WILL BE SCAMMED.

    9. ONLY get help from Support.MetaMask.io or community.metamask.io
      We are NOT on Telegram, WhatsApp, WeChat, Instagram, Facebook or any social media platform.
      DO NOT DM with people on ConsenSys Discord, as they are probably scammers.
      There is NO exclusive MetaMask Discord.

    10. Back up your secret recovery phrase

    11. Learn more at MetaMask Learn

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  2. Hey there! For any queries related to our onramp partners, we usually recommend reaching out to Moonpay, Transak, or Wyre directly.

    MoonPay’s support is available here. You can email Transak at support@transak.com. Contact Wyre either via email at support@sendwyre.com or via their Zendesk. If you still have questions, message us back and we’ll help you figure it out. Thanks!

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  3. Hi there, Welcome to MetaMask! We’ve got some resources that should help get you oriented and answer your questions. A good place to start is our Intro to MetaMask page, which has, at the bottom, links to a series of User Guides covering topics that are important to understand. If you don’t find the answer to your question there, please let us know and we’ll help you figure it out. Cheers!

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  4. If your transaction has failed, you will still have to pay gas on it; gas is consumed even when a transaction fails.

    Please take note that MetaMask DOES NOT charge those fees, the network does. So we cannot refund or reverse these transactions. Please check the following articles for more information:

    • Why did my transaction fail with an “out of gas error? How can I fix it?
    • Why did I pay gas fees for a failed transaction?
    • Transactions Fees (refund)
    • Why are my gas fees so high?.

    If you have any other questions, message us back and we’ll help you figure it out.

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  5. Hi, u/Frogmanxyz

    You should definitely contact Wyre customer support team on this issue. You can submit a request here, on their website: https://support.sendwyre.com/hc/en-us/requests/new

  6. If you live in the United States you can’t use wyre or Transac or it will be very difficult because both of those are located overseas normally I can only use Moon pay to buy on metamask living in the United States

  7. Why aren’t you buying ETH on an exchange or somewhere else, the fees on any sort of wallet is usually way more than normal? It adds up!

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