Respect for this community for it’s helpfulness!

Asked a question about my Ledger a few days ago. Within an hour there were at least 20 people in my dm trying to get my recovery phrase. Be aware of scammers!

10 thoughts on “Respect for this community for it’s helpfulness!”

  1. The Ledger subreddit is continuously targeted by scammers. Ledger Support will never send you private messages. Never share your 24-word recovery phrase with anyone, never enter it on any
    website or software, even if it looks like it’s from Ledger. Only keep the recovery phrase as a physical paper or metal backup, never create a digital copy in text or photo form. Learn more at

    If you’re experiencing battery problems, check out our [troubleshooting guide](
    support=true). If you’re still having issues head over to the My Order page to explore options for replacement or refunds. Learn more here.

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

  2. Noted Ledger Support guru “Material-Winter-5791” isn’t asking for your phrase.. it’s right there in black and white! That’s a name you can trust, for sure. /s

  3. They never wrote me until now. Maybe depends on the questions you ask?

    If you ask noob questions they might write you.

  4. How come I can’t move my ethereum I have nano x I won’t let me transfer or swap an was working fine

  5. Unfortunately there are a large amount of impersonation accounts out there pretending to be Ledger Support, precisely to scam users via social engineering or fake phishing apps (and these scams tend to evolve).

    These DM’s show a clear instance of fake support accounts – and so this is an effective learning opportunity on how to identify, ignore, and avoid instances of scamming.

    Remember to ignore anyone who may DM you claiming to be from Ledger Support, these are scammers and you’ll want to ignore, block, and report them to us. Ledger Support will never DM users under any circumstances.

    If you’re ever in doubt, you can always reach out us at our official support page (here is a link for reference) and we’ll be more than happy to answer any questions, or concerns you may have (thank you again for reporting these accounts as well, we appreciate this).

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