PancakeSwap Support Thread

Dear PancakeSwap Community,

Hello and Welcome to the PancakeSwap Support thread, Feel free to ask your questions in this thread.

We use this thread to integrate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for your private keys/ seed phrase on Reddit or anywhere at all they are not meant to be shared with anyone. We only ask for your receiving wallet address or a transaction hash id, please understand our intention, and cooperate with us for us to be able to assist you. Please note that any support requests outside of this thread will not be attended to, thanks for understanding.

Do not hesitate to help your fellow PancakeSwap user as long as their inquiry is a general one, however attempting to engage in private messaging, or providing wrong information will lead to the comment being removed or banned if you private message users regarding their issues and NOTE that PancakeSwap mods never dm first.


Some sample topics for you to consider would be:

  • You're new to PCS and you want to exchange tokens
  • You think you received the wrong amount of tokens
  • You don't know about the fees
  • You can't sell tokens especially tokens with extreme high supply (quadrillions)
  • You don't know how to farm, stake, bridge and so on…



· search this thread for already asked questions before you ask your question. It's likely that someone else had the same question and it's already answered.

· check common problems and solutions on this thread before asking questions. There are tons of material and FAQ about PancakeSwap.

· Please add a new comment if you have a question. Don't ask your questions as an answer to a comment.

· Questions outside of this thread about swaps, transactions, slippage, fees, etc will be deleted.


How to post about your issue

Please follow this format:

  1. Comment on this thread with:

· your transaction hash id or wallet address if your question is related to a trade or a transaction.

· Picture of an error if its about other PancakeSwap product.

  1. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!


Common problems & solutions

1. Issues on the Exchange



· PancakeRouter: EXPIRED

· Pancake: K


· Transaction cannot succeed

· Price Impact too High

· estimateGas failed

· Cannot read property 'toHexString' of undefined

· Execution reverted: TransferHelper: TRANSFER_FROM_FAILED.

2. Issues with Farms

· Fail with error 'ds-math-sub-underflow'

3. Issues with Syrup Pools

· BEP20: burn amount exceeds balance

· Out of Gas error

· BEP20: transfer amount exceeds allowance

· BEP20: transfer amount exceeds balance

4. Issues with Prediction

· Why can’t I see my winnings in my wallet?

· Why aren't the results of my round showing?

· I can’t collect my winnings!

· I can't claim winnings from a prediction round on site.

5. Other issues

· Provider Error

· Unsupported Chain ID

· Already processing eth_requestAccounts. Please wait.

· Issues buying SAFEMOON and similar tokens

· Internal JSON-RPC errors

· Error: [ethjs-query]

· Fixing stuck pending transactions on MetaMask

6. Issues with Profile

· Oops! We couldn't find any Pancake Collectibles in your wallet.

· Checking username keeps spinning

7. General FAQ

8. Aptos FAQ

Please follow the format stated above, your question will be hard to answer if you do not follow this process and your comment may be removed. Following the format helps us identify the issues and provide relevant support, and if any issue requires Devs attention will be reported immediately and get the problem resolved. Spamming the feed is unfair to other users and will result in a ban.

1 thought on “PancakeSwap Support Thread”

  1. Please note that PancakeSwap (or any wallet service) DOES NOT provide support through direct messages.

    There are multiple scams targeting crypto users and you should NEVER, under any circumstances, share your wallet seed
    phrase or any personal information with anyone online!

    Keep yourself safe:

    1. Never click on any unverified links.
    2. Never share your private keys or seed phrases.
    3. Reporting all suspicious users.
    4. Be suspicious of everything – do your own research!

    I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

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